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Customer Success Manager – EMEA

Trusstor is Digitizing Construction. We are a cloud-based integrated construction operations platform – helping construction managers enhance site efficiency and safety. Trusstor is a young, well funded, hyper growing, dynamic start-up with an amazing culture, and bright and talented people in Israel, USA and UAE.
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Tel Aviv, Israel
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Full Time
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Hybrid Remote

About the role

The customer success manager, being a core part of the product operations team, is the champion and go-to leader for building on-going relationships, driving product adoption, resolving quickly and efficiently issues and empowering teams so they can reach their milestones.

What you'll do

  • Onboarding and supporting new clients with implementation, setup, training and use.
  • Set strategy and discuss key success factors to ensure the success of their construction process
  • Provide best practice advice, help clients optimize their construction process and troubleshoot any issues
  • Maintain ongoing communication with clients about product updates and any other relevant information
  • Manage existing client relationships and play an active role in developing the best product for innovative teams in the industry
  • Gather, provide and contribute feedback to the product and marketing teams

What you'll need

  • Out-of-the-box” thinker and problem solver.
  • Organized with a demonstrated ability to simplify and explain complex concepts.
  • Excellent communication skills (verbal and written) in both English and Hebrew – A MUST!. Comfortable having conversations with a diverse range of stakeholders across different roles.
  • A minimum of 2 years of proven work experience as a CSM or similar role – A MUST!
  • Familiarity with the construction industry – an advantage!
  • Experience in working with a B2B or SaaS product – an advantage!
  • Willingness to travel if needed
  • Pro-active and independent achiever, self-learner, able to take and handle a task entirely.

What's in it for you

Hybrid work model
Benefits & Perks
People first way of life
Industry leaders

Join the team!

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